Customer confidence and privacy is critical to everything we do at TrueQuote.
To keep your personal information as safe and private as possible Not to sell your personal information.
To give you ways to manage and review your marketing choices at any time.
We ask that you read this privacy notice carefully as it contains important information on who we are, how and why we collect, store, use and share personal information, your rights in relation to your personal information and on how to contact us in the event you have a complaint.
TrueQuote Ltd provide quotation software to Heating Installers which is used directly on their individual websites. We are a company registered with Companies House and our company code is 09888711.
We at TrueQuote Ltd ("TrueQuote," "we," "us," "our") know that our users ("you," "your") care about how your personal data is used and shared, and we take your privacy seriously.
(i) all those who visit our website truequote.co.uk;
(ii) business customers; and
(iii) consumers accessing TrueQuote software installed on our business customers
(“Heating Installers”) websites to that extent relevant to those individuals and except where the policy indicates otherwise.
If you are a consumer obtaining a quotation from a website with our software installed: The protection of your privacy in the processing of your personal information is an important concern, which we pay special attention to during our business operations.
We use ("process") your personal information collected during your visit to any website that has our quotation software installed and when you provide your personal information to us in other ways, in a confidential manner and solely in accordance with the law including the General Data Protection Regulation ("GDPR").
We may collect your personal information when you provide it to us through a website in order to arrange contact between yourself and the Heating Installer.
The personal information which we collect about you may include your name, postal address, your email address and contact telephone number. This information is used to:
(i) provide you with confirmation of your enquiry from the website and;
(ii) to provide the necessary details in order that the Heating Installer may arrange a home visit to survey your heating system or discuss your requirements further via email/sms/telephone prior to any visit.
The protection of your privacy in the processing of your personal information is an important concern, which we pay special attention to during our business operations. We use ("process") your personal information collected during your visit to truequote.co.uk website and when you provide your personal information to us when you create an account with TrueQuote,in a confidential manner and solely in accordance with the law including the General Data Protection Regulation ("GDPR").
The personal information which we collect about you may include; your name, postal address, email address, contact telephone number, Gas Safe registration number, details of other accreditations such as Worcester Accredited Installer number and level, logos and debit/credit card number.
You can choose not to provide us with certain information such as your credit card information, but then you may not be able to register with us or to take advantage of some of our features.
We also receive and store any information you as Data Controller choose to provide us with respect to your customers in our capacity as Data Processor.
The customer information we receive and store typically includes names, addresses and email addresses of your customers, but will consist of any information provided.
We post customer testimonials/comments/reviews on our web site which may contain personally identifiable information. We will obtain your consent via email prior to posting any testimonial.
We collect and store this personal information in order to provide you with the Services as outlined in our terms and conditions.
Whenever you interact with our website truequote.co.uk or interact with a website with TrueQuote software installed, we automatically receive and record information on our server logs from your browser including your IP address, cookie information, and the page you requested.
Cookies are identifiers we transfer to your computer or mobile device that allow us to recognize your browser or mobile device and tell us how and when pages in our Website are visited by you.
You may be able to change the preferences on your browser or mobile device to prevent or limit your computer or device's acceptance of cookies, but this may prevent you from taking advantage of some of our Website's features.
If you click on a link to a third-party website, such third party may also transmit cookies to you.
When you visit a website containing TrueQuote software, whether as a TrueQuote customer or a non-registered user just browsing, our servers automatically record information that your browser sends ("Log Data").
For example, Log Data may include information such as your computer's IP address, browser type or the webpage you were visiting before you came to our Website, pages of our Website that you visit, the time spent on those pages, information you search for on our Website, access times and dates, and other statistics.
We use this information to monitor and analyse use of the Website and the Services and for the Website's technical administration, to increase our Website's functionality and user-friendliness, and to better tailor it to our visitors' needs.
To improve the services we provide, we also use Google Analytics to provide data for the above mentioned activity as well as general site performance and usage statistics.
If you are a consumer obtaining a quotation from a website with our software installed:
We will only sent you an email when you have consented, to confirm details of your quotation from a website with TrueQuote software installed. We will not email you for any other purpose.
If you are a business customer:
We may send you emails/sms you with details of additional products or services, system updates.
You may change your preferences anytime within your personal account within Truequote.
We employ other companies and people to perform tasks on our behalf and need to share your information with them to provide our Services.
Such third parties do not have any right to use the personal information we share with them beyond what is necessary to assist us as a Data Processor, these third parties are:
(i) Our hosting provider is Amazon on EEA based servers
(ii) Our payment gateway is Stripe
(iii) Our analytics vendors are Google analytics, HotJar and Intercom
(iv) Our email providers are PostMark
(v) We also use slack to monitor certain activities within the system
All of these organisations have operations in either of or both of the EEA and US
Your personal information may be processed outside of the EEA by these Data Processors; however your personal information is protected under the US EU Privacy Shield. This is a framework that sets privacy standards for data sent between the US and EU countries.
It makes sure those standards are similar to what is used within the EEA. You can find out more about data protection on the European Commission Justice website.
We reserve the right to access, read, preserve, and disclose any information that we reasonably believe is necessary to comply with law or a court order.
We also may be required to disclose an individual’s personal information in response to a lawful request by public authorities, including to meet national security or law enforcement requirements.
Business customer accounts are protected by a password for your privacy and security.
Business customers must prevent unauthorised access to your account and personal information by selecting and protecting your password appropriately and limiting access to your computer or device and browser by signing off after you have finished accessing your account.
We endeavour to protect the privacy of your account and other personal information we hold in our records, but we cannot guarantee complete security. The transmission of information via the Internet is not completely secure.
Unauthorised entry or use, hardware or software failure, and other factors, may compromise the security of user information at any time.
When you enter your information on our site we encrypt the transmission of that information using transport layer security (TLS).
The personal information that we collect from you is stored on secure information technology systems located in the EEA which are operated by us or on our behalf by third parties.
Marketing emails and other communications where possible will typically be deleted after 24 months.
Any other information will typically be deleted within 6 years from the data of our last positive interaction with you.
In some circumstances, some of your personal information will be deleted in much shorter timescales, where possible (e.g. copies of marketing emails and other communications).
We keep your personal information for 6 years, to enable us to retain the information we may require for legal and regulatory purposes.
You have a number of rights under data protection law in relation to the way we process your personal information, although these are not absolute and in some instances, we may be unable to accept your request, in which case we will respond to you to explain why.
These are set out below.
You may contact us to exercise any of these rights and we will respond to any request received from you within one month from the date of the request.
A right to access personal data held by us about you.
A right to require us to rectify any inaccurate personal data held by us about you.
A right to require us to erase personal data held by us about you. This right will only apply where (for example): we no longer need to use the personal data to achieve the purpose we collected it for; or where you withdraw your consent if we are using your personal data based on your consent; or where you object to the way we process your data (in line with Right 6 below).
In certain circumstances, a right to restrict our processing of personal data held by us about you. This right will only apply where (for example): you dispute the accuracy of the personal data held by us; or where you would have the right to require us to erase the personal data but would prefer that our processing is restricted instead; or where we no longer need to use the personal data to achieve the purpose we collected it for, but we require the data for the purposes of dealing with legal claims.
In certain circumstances, a right to receive personal data, which you have provided to us, in a structured, commonly used and machine readable format. This right will only apply where the processing is based on consent or a contract (see above) and the processing is carried out by automated means. You also have the right to require us to transfer this personal data to another organisation, at your request.
A right to object to our processing of personal data held by us about you where the processing of such data is necessary for the purposes of our legitimate interests, unless we are able to demonstrate, on balance, legitimate grounds for continuing to process personal data which override your rights or which are for the establishment, exercise or defence of legal claims.
A right for you not to be subject to a decision based solely on an automated process, including profiling, which produces legal effects concerning you or similarly significantly affect you.
A right to withdraw your consent, where we are relying on it to use your personal data (for example, to provide you with marketing information about our services or products).
You also have the right to make a complaint to the Information Commissioner's Office. Their address is:
First Contact Team Information Commissioner's Office Wycliffe House Water Lane Wilmslow SK9 5AF